Getting started
Get started with OHSupport
Sign in, connect your support address, invite your team and send your first reply.
This article shows the steps to your first reply. It is for a new owner or admin. Each step has its own article with more detail.
Prepare your workspace
- Sign in to the agent app with Google or with an email link. Only invited persons can sign in.
- Open Settings. Find the card of your brand.
- Read the Inbound address and the From address. Customers write to the inbound address. Replies go out from the From address.
- Forward your public support address to the inbound address.
- Select Set up sending domain. Add the DNS records at your DNS provider. Then select Verify.
- Open Team. Write the email address of each agent.
- Select a role. Then select Invite.
- Optional: add the chat widget to your site.
Send your first reply
- Send a test email to your public support address.
- Open the inbox. The email shows as a conversation in the list.
- Select the conversation to read the thread.
- Write your answer in the reply box.
- Send the reply.
- To write a note for your team, select the tab for internal notes first. Only your team sees notes.
- Use the Status list to set the status of the conversation.
Find your way in the inbox
The inbox has tabs for the statuses Open, Pending, On hold, Solved and Closed. The tab All shows every conversation. If your team has more than one brand, you can also filter the list by brand.
The inbox shows new conversations after some seconds. You do not need to reload the page.
Select Show customer to see the customer panel. It shows the name, the email address and the number of conversations of the customer.
Roles
An owner or an admin can change settings and invite agents. An agent works in the inbox. An owner or an admin can give an agent access to some brands only.
If you need help, select Chat with us on the help center page. You can also write to support@ohsupport.app.