Email and domains
Forward your support address to OHSupport
Send the email of your customers to OHSupport. Your team replies from your own address.
Each brand in OHSupport has an inbound address. Find it under Settings in the app. An example is yourbrand@ohsupport.app.
In your email provider, forward your public support address to the inbound address. An example of a public support address is support@yourcompany.com.
Each new email becomes a conversation. OHSupport adds each reply from a customer to the correct conversation.
Your team sends replies from your own address. Each reply has a special reply-to address. When the customer replies, the reply goes back to the same conversation.