Email and domains
See if a customer received your reply
Each reply shows if the email arrived, was delayed or bounced.
Under each reply to a customer, OHSupport shows the delivery status. The status comes from Refresh.
Sent: OHSupport gave the email to Refresh. Delivered: the mail server of the customer accepted the email. Delayed: the mail server did not accept the email yet, and Refresh tries again.
Bounced: the email did not arrive. The reason shows after the status. Complaint: the customer marked the email as spam.
After a hard bounce or a complaint, OHSupport stops all email to that customer. A red warning shows at the top of the conversation.
OHSupport keeps your new replies, but it does not send them. Each of these replies shows Not sent. Speak to the customer in a different way, for example by phone.